Donkey Wallet

Donkey Wallet and Credit

If you want to rent a bike, you do not need to use the wallet feature of our app. You can just pick up a bike, use it and pay for the rental at the end with PayPal or a credit card.

However, the wallet is a great feature that allows you to add credit into your Donkey Wallet for immediate or future use. For certain top-ups, we will add additional credits for you to get more bang for your buck.

One of the many advantages of your Donkey wallet is that you don’t need to worry about making a payment for every ride. Also, if you have enough money in your wallet, you won’t see the reservations in your bank account:

Whenever you rent a bike we make a standard reservation in your bank account, amounting to one day’s worth of rental. If the wallet funds are more than amount, we will reserve the amount from your wallet, so there won't be any reservation on your bank account.

If at any point you want your wallet funds to be reimbursed, we will be more than happy to refund you for the remaining funds in your wallet. For this, please send us an email at [e-mail]

Please note that monthly membership payments or fees cannot be paid using your Wallet credit. However, you can use your Wallet to rent electric vehicles or to cover the costs of exceeding your free time allowance on a membership.