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  1. DonkeyRepublic
  2. Riders

Riders

General

  • How do I change the language of the Donkey Republic app?
  • Open source licensing
  • What is Donkey Republic all about?
  • Which phones are supported and which operating system do I need?
  • How much does it cost to rent a vehicle?
  • How do I pay?
See all 8 articles

Renting a vehicle

  • How do I rent an e-bike?
  • Do I need theft insurance?
  • How do I rent a vehicle?
  • What is the phone number format that I should use?
  • I have a faulty vehicle, what do I do?
  • Can I rent more vehicles at once?
See all 12 articles

Picking up the rental bike

  • Check your vehicle before you get going!
  • How late can I cancel my vehicle rental ?
  • Do I need an internet connection?

Unlocking the rental bike

  • How do I unlock and lock and e-bike?
  • How do I unlock the bike?
  • I can't unlock my bike
  • Can I unlock the bikes of other riders in a group rental?

During the rental

  • What do I do if I have problems with the bike or the lock?
  • How do I lock and unlock my vehicle when I would like to make a stop?
  • Can I unlock my bike more than once?
  • How do I use a chain lock to secure the bike?
  • Can I take the rental vehicle anywhere I want?
  • What if I damage the frame or wheels of the vehicle?
See all 9 articles

Returning the rental bike

  • Where do I leave the vehicle at the end of my rental?
  • How to end a rental without the bike?
  • How do I return the vehicle and end my rental?
  • Can I end a rental without the Internet connection?
  • What are bike relocation fees?

Local memberships

  • How do I sign up for a membership?
  • How do I cancel my membership?
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