Riders
Charges and Payment
- What are these charges?
- Do I need theft insurance?
- How much does it cost to rent a vehicle?
- Donkey Wallet
- How do I pay?
- How do I sign up for a membership?
General Information
- My GPS location is inaccurate
- Delete Account
- Do I need an internet connection?
- How do I change the language of the Donkey Republic app?
- How can I contact Donkey Republic?
- Which phones are supported and which operating system do I need?
Renting a Donkey
- How do I rent an e-bike?
- How do I rent a vehicle?
- What is the phone number format that I should use?
- I have a faulty vehicle, what do I do?
- Can I rent more vehicles at once?
- I got a coupon code, how do I use it?
Issues with Locking or Ending the Rental
During the rental
- What do I do if I have problems with the bike or the lock?
- How do I lock and unlock my vehicle when I would like to make a stop?
- Can I unlock my bike more than once?
- How do I use a chain lock to secure the bike?
- Can I take the rental vehicle anywhere I want?
- What if I damage the frame or wheels of the vehicle?