Riders
Charges and Payment
- E-bike Memberships
- What are these charges?
- Do I need theft insurance?
- How much does it cost to rent a vehicle?
- Donkey Wallet
- How do I pay?
General Information
- My GPS location is inaccurate
- Delete Account
- Do I need an internet connection?
- How do I change the language of the Donkey Republic app?
- How can I contact Donkey Republic?
- Which phones are supported and which operating system do I need?
Renting a Donkey
- How do I rent an e-bike?
- How do I rent a vehicle?
- What is the phone number format that I should use?
- I have a faulty vehicle, what do I do?
- Can I rent more vehicles at once?
- I got a coupon code, how do I use it?
Issues with Locking or Ending the Rental
During the rental
- What do I do if I have problems with the bike or the lock?
- How do I lock and unlock my vehicle when I would like to make a stop?
- Can I unlock my bike more than once?
- How do I use a chain lock to secure the bike?
- Can I take the rental vehicle anywhere I want?
- What if the vehicle gets stolen during my rental period?
Returning the rental bike
- Forgot to end the Rental
- I locked the bike but the rental is still ongoing
- How to end a rental without the bike?
- How do I return the vehicle and end my rental?
- Where do I leave the vehicle at the end of my rental?
- Can I end a rental without an Internet connection?