Riders

General

• What are these charges?
• How do I change the language of the Donkey Republic app?
• Open source licensing
• What is Donkey Republic all about?
• Which phones are supported and which operating system do I need?
• How much does it cost to rent a vehicle?

See all 9 articles

Renting a vehicle

• How do I rent an e-bike?
• Do I need theft insurance?
• How do I rent a vehicle?
• What is the phone number format that I should use?
• I have a faulty vehicle, what do I do?
• Can I rent more vehicles at once?

See all 12 articles

Picking up the rental bike

• Check your vehicle before you get going!
• How late can I cancel my vehicle rental ?
• Do I need an internet connection?

Unlocking the rental bike

• How do I unlock and lock and e-bike?
• How do I unlock the bike?
• I can't unlock my bike
• Can I unlock the bikes of other riders in a group rental?

During the rental

• What do I do if I have problems with the bike or the lock?
• How do I lock and unlock my vehicle when I would like to make a stop?
• Can I unlock my bike more than once?
• How do I use a chain lock to secure the bike?
• Can I take the rental vehicle anywhere I want?
• What if I damage the frame or wheels of the vehicle?

See all 8 articles

Returning the rental bike

• Where do I leave the vehicle at the end of my rental?
• How to end a rental without the bike?
• How do I return the vehicle and end my rental?
• Can I end a rental without an Internet connection?
• What are bike relocation fees?

Local memberships

• How do I sign up for a membership?
• How do I cancel my membership?