You are more than welcome to end the rental when you are not with the vehicle. Here you can read how to do it.
One reason why your rental might still be ongoing even if you think you ended it is because you might have closed the app too fast. After locking the bike and clicking on end-rental it is important to wait until you see the receipt appear on your screen. If the app is closed too soon, it can happen that our system doesn't get the end-rental confirmation.
If you however struggle with ending the rental, please send us an email or drop us a call and include the following information:
- Where you left the vehicle (if it was left in one of the drop-off locations, please also share the name of it. To do so, open the Donkey Republic app and click on the black circle with a white arrow inside. The name of the drop-off location will pop-up).
- When you left it.
- If the bike was locked.
Our phone lines are open all days, from Monday to Sunday, 9 am to 5 pm (CEST time).