During your rental period, you can park, lock and unlock your vehicle (preferably at a vehicle rack), as many times as you wish. That vehicle can only be used by you and it won't be assigned to anyone else during your ongoing rental. You do not need to park it at one of our pick-up locations while you are still renting it.
To lock the vehicle, please press the Lock button in the app.
When the app tells you to press the orange handle down, go ahead and press it down with your hand.
If you could not press it down, please disable Bluetooth and close the app completely. Then press the orange handle down with your hand.
To check if the lock is locked, it should not be possible to pull it up unless you unlock it via the app.
If you are encountering issues when unlocking the vehicle please follow this guide: I can't unlock my vehicle.