For information on how how to unlock an e-bike, please refer to this article: How do I unlock and lock and e-bike?
- First off, make sure you're next to the right bike. The bike ID shown in the app (Rentals section) should match the one on the bike's front panel.
- Tap "Unlock" in the app.
- Wait for the electronic lock on the bike's back wheel to open.
- If the lock doesn't automatically open after you unlocked it in the app, pull up the orange knob.
- Saddle up and start exploring!
Only you can unlock the bike by connecting your phone to the electronic lock. We can't unlock it for you remotely.
If you have multiple rentals, you can unlock all the bikes with the same smartphone!
Get the app here.